Effective Date: 25 August 2026 Platform: UrbanTrust Operator: UrbanTrust Global Limited
This Privacy Policy explains how UrbanTrust collects, uses, stores, protects and shares information when you use our platform.
We want UrbanTrust users to understand what information we collect and why we use it.
1. Who We Are
UrbanTrust is operated by UrbanTrust Global Limited.
UrbanTrust provides a professional collaboration platform through which users can discover opportunities, participate in collaborations, build workspaces, contribute to professional communities and develop a professional trust profile.
2. Information We Collect
Depending on how you use UrbanTrust, we may collect the following categories of information.
Account Information
This may include:
- name; - email address; - phone number; - username; - password or authentication information; - profile photo; - account preferences.
Professional Information
You may choose to provide:
- profession; - skills; - experience; - education; - qualifications; - business information; - professional interests; - portfolio information; - location or work location; - professional biography.
Collaboration Information
When you create or join a collaboration, we may collect:
- collaboration details; - roles; - skills; - applications or requests; - participation; - workspace activity; - project information; - deliverables; - collaboration history.
Community Information
We may collect information you voluntarily contribute to the Community, including:
- questions; - advice; - feedback; - opportunities; - funding information; - event information; - other professional contributions.
Trust and Verification Information
Where verification or trust features are used, we may collect information necessary to:
- verify identity; - verify professional information; - prevent fraud; - establish credibility indicators; - maintain platform integrity; - calculate or display trust-related information.
Additional verification information may be collected where required for a particular verification service.
3. Device and Technical Information
When you use UrbanTrust, we may automatically collect information such as:
- IP address; - device type; - operating system; - application version; - browser information; - identifiers associated with the device; - log information; - security events; - usage information; - crash and diagnostic information.
We use this information primarily to operate, secure and improve UrbanTrust.
4. How We Use Your Information
We may use information to:
- create and manage your account; - provide UrbanTrust services; - display your professional profile; - recommend relevant collaborations or community content; - enable collaboration; - operate workspaces; - provide trust and verification features; - prevent fraud and abuse; - protect users; - communicate with you; - provide customer support; - improve the platform; - analyse platform performance; - develop new features; - enforce our Terms and Community Guidelines; - comply with legal obligations.
5. Recommendations and Personalisation
UrbanTrust may use information such as your:
- professional interests; - skills; - activity; - collaboration history; - community activity; - profile information;
to recommend relevant collaborations, professional opportunities, discussions, communities or other platform content.
Recommendations are intended to make UrbanTrust more useful and do not guarantee that a recommended opportunity is suitable for you.
6. Trust and Credibility Information
UrbanTrust may process activity and verification information to create or display trust-related indicators.
These may consider factors such as:
- completed collaborations; - verified information; - professional activity; - participation; - feedback; - other legitimate platform signals.
A trust score or credibility indicator should not be interpreted as a guarantee of a person's honesty, ability or future conduct.
UrbanTrust may update its trust methodology as the product develops.
7. Artificial Intelligence
UrbanTrust may introduce artificial intelligence features, including assistants or recommendation systems.
Where AI features are used, information may be processed to:
- generate responses; - provide recommendations; - assist users; - improve functionality; - detect abuse; - provide personalised experiences.
UrbanTrust will take reasonable measures to protect personal information used by AI-enabled features.
Users should not submit highly confidential information to an AI feature unless the relevant feature expressly states that such information is appropriate.
8. Information You Choose to Make Public
Some information may be visible to other UrbanTrust users depending on your profile, privacy settings and the feature you use.
Information you intentionally publish through public or discoverable areas may be viewed, copied or shared by other users.
You should consider carefully what information you choose to make publicly available.
9. Information Shared With Other Users
When you participate in a collaboration or workspace, certain information may be visible to other participants.
For example, a collaboration participant may be able to see your professional profile, role, contribution or other information relevant to the collaboration.
We do not provide users with unrestricted access to another user's private account information.
10. Service Providers
UrbanTrust may use trusted third-party service providers to support services such as:
- cloud hosting; - authentication; - communications; - analytics; - security; - payments; - identity verification; - customer support; - infrastructure; - AI services.
These providers may process information on our behalf where necessary to provide their services.
11. Legal and Safety Disclosures
We may disclose information where reasonably necessary to:
- comply with applicable law; - respond to lawful requests; - protect users; - investigate fraud; - prevent abuse; - protect UrbanTrust's systems; - investigate security incidents; - protect rights, safety or property.
Where legally permitted, we will seek to limit disclosures to information reasonably necessary for the relevant purpose.
12. Business Transfers
If UrbanTrust or part of its business is involved in a merger, acquisition, restructuring, financing, sale or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
13. Data Security
UrbanTrust uses reasonable technical and organisational measures intended to protect personal information against:
- unauthorised access; - loss; - misuse; - alteration; - disclosure; - destruction.
However, no internet-based service can guarantee absolute security.
You should also protect your account credentials and device.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide services; - maintain account records; - maintain trust and security systems; - resolve disputes; - enforce agreements; - comply with legal obligations; - prevent fraud; - maintain legitimate business records.
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to legal and operational requirements.
15. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to:
- request access to your information; - request correction of inaccurate information; - request deletion where legally applicable; - request restriction of certain processing; - object to certain processing; - request information about how your data is used; - withdraw consent where processing is based on consent; - exercise other rights provided by applicable data protection law.
Some rights may be subject to legal limitations.
To exercise a privacy right, contact UrbanTrust through the official privacy or support channel provided on the platform.
16. Account Deletion
You may request deletion of your UrbanTrust account.
Deleting an account does not necessarily mean that every record is immediately removed.
Certain information may need to be retained for:
- legal compliance; - fraud prevention; - security; - dispute resolution; - financial records; - enforcement of agreements; - legitimate operational purposes.
Where retention is required, we will retain the information only for the applicable purpose and period.
17. Cookies and Similar Technologies
UrbanTrust may use cookies, local storage, device identifiers and similar technologies to:
- keep users signed in; - remember preferences; - understand platform usage; - improve performance; - maintain security; - measure service performance.
Where required, UrbanTrust will provide appropriate controls for consent and preferences.
18. Children's Privacy
UrbanTrust is intended primarily for adults and is not designed for children to independently create professional accounts.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take appropriate steps to remove or protect that information.
Users must not use UrbanTrust to exploit, groom, sexually exploit, abuse or endanger children.
19. International Data Processing
Some UrbanTrust service providers or infrastructure may operate outside Nigeria.
Where personal information is transferred or processed across borders, UrbanTrust will take steps required by applicable data protection law.
20. Third-Party Websites and Services
UrbanTrust may link to or integrate with third-party services.
This Privacy Policy does not control the privacy practices of those third parties.
You should review their privacy policies before providing information to them.
21. Changes to This Privacy Policy
UrbanTrust may update this Privacy Policy when our services, technology or legal obligations change.
Material changes may be communicated through the platform or other appropriate channels.
The updated policy will become effective on the date stated at the beginning of the revised policy.
22. Contact and Privacy Requests
For privacy questions, complaints or requests relating to personal information, contact UrbanTrust through the official privacy or support channel provided on the UrbanTrust platform.
UrbanTrust Global Limited