Help Center
How UrbanTrust works.
Short answers, grouped by what you are trying to do. If you would rather have step-by-step walkthroughs, start with the guides.
Getting started
What UrbanTrust is and what happens after you join.
What is UrbanTrust?▾
A professional collaboration platform. People post collaborations they want to build, others apply or are invited to contribute, and the work happens in a shared workspace with defined roles and expectations.
Do I need my own idea to join?▾
No. Plenty of people join to contribute to something already taking shape. You can browse collaborations, apply to the ones that fit your skills, and never create one of your own.
What happens after I sign up?▾
You complete your profile: skills, professional background and what you are interested in building. That profile is what creators see when you apply, so it is worth the ten minutes.
Why do I have to finish my profile first?▾
Applications are evaluated on your profile. An empty one gives a creator nothing to go on, so the app asks you to complete it before you start applying.
Is there a mobile app?▾
Yes, on iOS and Android. The links are in the footer of every page on this site.
Your profile and Trust
The difference between what you write and what you have done.
What is the difference between my Professional Profile, Trust Profile and Trust Center?▾
Your Professional Profile is what you write about yourself: skills, experience, interests. Your Trust Profile is the publicly visible credibility layer shaped by your activity and collaboration history. The Trust Center is the private place where you manage verification and privacy settings.
How is my Trust Profile built?▾
From what you actually do on the platform: verification status, the collaborations you take part in, and how they conclude. You do not edit it directly, which is the point of it being separate from your profile.
What is verification?▾
An identity check using a government ID (a driving licence, ID card or NIN) together with a selfie. It confirms you are a real, single person, which is what makes the rest of the trust layer mean anything.
Who can see my profile?▾
Other members can see your professional profile and Trust Profile. Documents you submit for verification are not shown to anyone else. They exist for the review and nothing else.
Collaborations
Purposes, roles, workspaces and how one ends.
What is a collaboration?▾
A piece of work several people are doing together, described up front: what it is for, the roles it needs, the skills involved, and how long it is expected to run.
What can a collaboration be about?▾
Six purposes: a project, a product, a business, research, an initiative or content. You pick one when you create it, and it tells people what kind of thing they are joining.
What are roles and slots?▾
A role is a position on the collaboration, say backend developer. Slots are how many people that role needs. When the slots are filled, that role stops accepting applications.
What is in the workspace?▾
Chat, files, tasks and milestones, plus the collaboration overview and the team list. It is where the work happens after everyone has agreed to take part.
What happens when a collaboration ends?▾
It is marked complete and becomes part of the collaboration history on the profiles of everyone involved. That record is what your Trust Profile is built from.
What if something goes wrong between collaborators?▾
Raise it in the app. Reports and disputes attach to the collaboration itself, so whoever reviews it can see the same record both sides are describing.
Applying and inviting
Getting into a collaboration, or bringing someone in.
How do I apply?▾
Open the collaboration, pick the role that fits, and apply. Some ask screening questions, and some require a CV or a portfolio link. The requirements are listed before you start.
What are screening questions?▾
Short questions the creator sets, answered as part of your application. They exist so a creator can tell a considered application from a copy-pasted one.
What does the application deadline mean?▾
The date after which the collaboration stops accepting applications for its open roles. Applying earlier is generally better, since slots fill as people are accepted.
How do invitations work?▾
A creator can invite someone directly to a role rather than waiting for applications. An invitation can be accepted or declined, and it expires if left alone.
Can I withdraw an application or leave a collaboration?▾
Yes to both. Leaving something you have already committed to is visible in your collaboration history, so it is better to be honest early than to go quiet later.
Plans and billing
What each plan includes, and how to change it.
What can I do on the free plan?▾
Explorer covers a professional profile, exploring collaborations, discovering opportunities and applying to them. Creating your own collaborations is a paid feature.
What do the paid plans add?▾
Creator adds creating collaborations, inviting collaborators, advanced search and the workspace. Pro adds more advanced tools, greater visibility and additional Trust features. The current list is on the pricing section of the homepage.
How do Teams plans work?▾
Teams is for organizations that need a shared workspace, admin controls and custom requirements. It is arranged directly rather than bought from the app. Contact us and we will work out what you need.
How do I change or cancel my plan?▾
From your account settings in the app. If you subscribed through the App Store or Google Play, the subscription is managed there too.
Safety and reporting
Reporting people or content, and leaving the platform.
How do I report someone or something?▾
Use the report option on the profile, collaboration or question itself. Reporting in place attaches the report to the record, which makes it far easier to act on.
What happens after I report something?▾
It goes to moderation for review against our terms. Reports involving safety are handled first.
What is your position on child safety?▾
Zero tolerance for child sexual abuse and exploitation. The full standards and the reporting route are on the child safety page, linked in the footer.
How do I delete my account?▾
From your account settings, or by emailing support@urbantrust.io. Deletion removes your profile from the platform; message us if you need to know exactly what is retained and why.
Still stuck?
The guides cover the main flows step by step, and the FAQs answer the shorter questions about the platform itself. If neither has it, get in touch. We read everything.
