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Contact

Get in touch.

Pick the route that matches what you need. It reaches the right people faster than a general enquiry.

A lot of questions are already answered in the Help Center, the guides and the FAQs. If yours is not, the routes below are the fastest way through.

Send a message

This reaches the support inbox. Include as much detail as you can. It saves a round trip.

Or email support@urbantrust.io directly.

Reporting something in the app

If your report is about a specific person, collaboration or question, raising it inside the app is better. The report attaches to the record, so whoever reviews it can see what you saw. Our position on child safety, and the reporting route for it, is on the child safety page.

What to expect

We read everything that comes in, and safety reports are handled first. We are not going to publish a response-time promise we cannot keep yet.